01Order Processing

Orders are processed after payment has been successfully confirmed.

Processing times may vary depending on product availability, order volume, payment verification, and other operational factors. Orders may experience delays during holidays, promotional periods, or periods of unusually high demand.

02Shipping Destinations

Shipping availability depends on the destination and the shipping options available for your order.

To check whether we deliver to your location, enter your shipping address during checkout. Available shipping methods and any applicable charges will be displayed where supported.

If your destination is not available at checkout, contact our support team at sales@pokemoncardx.com for assistance.

03Shipping Costs

Shipping fees may vary depending on your delivery address, the items ordered, the shipment's size or weight, and the available shipping method.

Any applicable shipping charges will be displayed during checkout before you complete your purchase.

Please review your order total carefully before confirming payment.

04Estimated Delivery Times

Delivery times depend on your destination, shipping method, order processing time, and the carrier responsible for delivery.

Where available, estimated delivery information will be provided during checkout or through your order or shipping confirmation.

Delivery estimates are not guaranteed unless explicitly stated. Delays may occur due to customs clearance, public holidays, weather conditions, carrier disruptions, or other circumstances beyond our control.

If your order has not arrived within the expected delivery period, please contact us with your order number.

05Order Confirmation and Tracking

After placing an order, you should retain your order confirmation for reference.

Where shipment tracking is available, tracking details will be provided through the applicable shipping notification process.

Tracking updates may take time to appear after a parcel has been dispatched. If you have not received available tracking information or need help checking your shipment status, contact sales@pokemoncardx.com.

06International Shipping and Customs

International orders may be subject to customs duties, import taxes, handling charges, or other fees imposed by the destination country.

Unless expressly stated otherwise during checkout or in your order terms, these charges are the responsibility of the customer.

Customs clearance requirements and delivery times vary by country. Pokemon Cards cannot guarantee how long customs authorities will take to process a shipment.

Customers are responsible for ensuring that purchased products may legally be imported into their destination country.

07Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an error in your shipping information, contact us as soon as possible at sales@pokemoncardx.com and include your order number.

We will do our best to assist with corrections before dispatch. However, once an order has been processed or shipped, we may be unable to change the address.

Additional shipping charges, delays, or other consequences resulting from incorrect or incomplete information will be assessed according to the circumstances and applicable law.

08Delayed, Lost, or Undelivered Packages

If your order is delayed or has not arrived within the expected delivery period, contact our support team so we can review the available shipment information.

Please provide your order number, shipping details, and any tracking information you received.

We will assess the circumstances and, where appropriate, assist with the relevant carrier enquiry or other available resolution.

If a shipment is confirmed lost or remains undelivered, the next steps will depend on the investigation outcome, the applicable order terms, and any consumer rights available under relevant law.

09Damaged Packages or Incorrect Items

Please inspect your order when it arrives.

If your package or products arrive damaged, or you receive an item different from what you ordered, contact sales@pokemoncardx.com as soon as reasonably possible.

Please include:

• Your order number.
• A description of the issue.
• Clear photographs of the product and packaging, where relevant.

Keep the product and its packaging while the issue is being reviewed. Our team will assess your request and advise you on the next steps in accordance with our Refund and Returns Policy and applicable law.

10Delivery Attempts and Unclaimed Packages

Please ensure that someone can receive the shipment at the delivery address where required by the carrier.

If a delivery attempt fails, a package is refused, or a shipment is returned because it was not collected, the carrier's procedures and the circumstances of the order may affect the available options.

If you anticipate a delivery problem, contact us as soon as possible. Any applicable reshipping costs or refund arrangements will be assessed in accordance with the circumstances and applicable law.

11Order Cancellations

If you wish to cancel an order, contact us as soon as possible at sales@pokemoncardx.com and include your order number.

We will review the request based on the order's processing and dispatch status. Orders that have already been shipped may not be eligible for cancellation, but you may be able to request a return under our Refund and Returns Policy.

Nothing in this section limits any cancellation rights provided by applicable law.

12Contact Us

If you have questions about shipping, delivery, tracking, or an existing order, please contact us:

Store

Pokemon Cards

Website

https://pokemoncardx.com

Email

sales@pokemoncardx.com

Philippines contact

+63 969 158 9364

Vietnam contact

+84 789 421 485

When contacting us about an existing order, please include your order number so we can assist you more efficiently.