01Information We Collect
We may collect information you provide directly when you interact with the website. This may include:
- Name.
- Billing address.
- Shipping address.
- Email address.
- Telephone number.
- Account details.
- Order history and transaction-related information.
- Customer service messages.
- Information you submit through forms, reviews, or other website features.
When you browse the website, certain technical information may also be collected automatically, depending on the services and technologies enabled. This may include:
- IP address.
- Browser and device information.
- Operating system.
- Pages viewed.
- Referring website.
- General website interaction information.
- Cookie identifiers and similar technical data.
We only intend to collect and process information that is relevant to operating the website, fulfilling orders, supporting customers, improving our services, and meeting applicable legal obligations.
02How We Use Your Information
We may use personal information to:
- Process and fulfil orders.
- Confirm payments and provide order updates.
- Arrange delivery and communicate shipping information.
- Manage customer accounts.
- Respond to enquiries and provide customer support.
- Handle cancellations, returns, refunds, and disputes.
- Maintain website functionality and security.
- Detect suspected fraud or unauthorized activity.
- Improve website performance and customer experience.
- Send marketing communications where permitted.
- Maintain business records.
- Comply with legal obligations.
- Establish, exercise, or defend legal claims where necessary.
We will not use personal information for purposes that are incompatible with applicable law without an appropriate legal basis.
03Payments
Payments may be processed by third-party payment providers.
When you make a purchase, the payment provider may collect and process payment information under its own privacy policy and terms.
We do not intend to store full payment-card details on our own systems unless this is explicitly part of an appropriately secured and compliant payment arrangement.
04Cookies and Similar Technologies
Our website may use cookies and similar technologies to support essential functions. These may include:
- Shopping-cart functionality.
- Checkout and account sessions.
- Security features.
- Website preferences.
- Analytics.
- Advertising or marketing measurement, where enabled.
Essential cookies may be required for the website to function properly.
Where non-essential cookies require consent under applicable law, we will ask for that consent before those technologies are activated.
You may be able to manage cookies through your browser settings. Blocking certain cookies may affect website functionality.
05Sharing Personal Information
We may share relevant information with service providers that help us operate the business, including providers responsible for:
- Website hosting.
- Payment processing.
- Order fulfilment.
- Shipping and delivery.
- Customer support.
- Email communications.
- Analytics.
- Security and fraud prevention.
- Website maintenance.
We may also disclose information where required by law, in response to lawful requests, or where reasonably necessary to protect our rights, customers, property, or services.
06International Data Transfers
Some service providers may process personal information in countries other than the country where you live or where the business operates.
Where international transfers occur, we will take the steps required by applicable law to protect personal information.
07Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this policy. Retention periods may depend on:
- The nature of the information.
- Whether an order or customer account remains active.
- Accounting and tax obligations.
- Legal requirements.
- Dispute resolution.
- Fraud prevention.
- The need to maintain relevant business records.
When personal information is no longer required, we will take appropriate steps to delete it or otherwise handle it in accordance with applicable law.
08Data Security
We use reasonable administrative and technical measures intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, internet transmission, or storage system can be guaranteed to be completely secure.
Customers should protect their account credentials and contact us promptly if they suspect unauthorized access to their account.
09Your Privacy Rights
Depending on your location and applicable law, you may have rights relating to your personal information. These may include the right to:
- Request access to personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of certain information.
- Request a copy of certain information.
- Object to particular processing activities.
- Request restriction of processing in certain circumstances.
- Withdraw consent where processing is based on consent.
- Make a complaint to a relevant privacy authority.
Some rights are subject to exceptions and legal limitations. We may need to verify your identity before processing a request.
To make a privacy request, contact: sales@pokemoncardx.com
10Marketing Communications
If you subscribe to marketing emails, we may send updates about products, promotions, restocks, or other store news where permitted by law.
You can unsubscribe through the link provided in marketing emails or contact us for assistance.
Unsubscribing from marketing messages does not necessarily prevent us from sending important transactional communications, such as order confirmations, delivery updates, or security notices.
We will obtain consent where required by applicable law.
11Children's Privacy
The website is not intended to collect personal information from children in a manner that violates applicable law.
If you believe a child has provided personal information improperly, please contact us so we can review the situation and take appropriate steps.
12Third-Party Websites
Our website may contain links to third-party websites, social media platforms, payment services, or other external resources.
We do not control the privacy practices of those third parties. Their use of personal information is governed by their own terms and privacy policies.
We encourage customers to review those policies before providing personal information to external services.
13Changes to This Privacy Policy
We may update this Privacy Policy when our business practices, website technologies, services, or legal obligations change.
The revised policy will be published on this page with an updated date.
Where required by law, we will provide additional notice or obtain consent before implementing changes that require it.
14Contact Us
For questions or requests relating to this Privacy Policy, contact:
- Business name
- Pokemon Cards
- sales@pokemoncardx.com
- Business address
-
United States
Amaleeta Limones
3062 E Texas St
Bossier City, LA 71111
United States Japan
Utena Shioiri
Midtown Tower, 37th Floor
9-7-1 Akasaka, Minato-ku
Tokyo 107-0052
Japan 〒107-0052 東京都港区赤坂9-7-1 ミッドタウン・タワー 37階 塩入 様